3 Day Training - 90 Minute Sessions - Live Online Call Center Training
| Date: | October 3-5, 2012 |
| Location: | Live Online |
| Hours: |
90 Minute Sessions 10am - 11:30am PT 11am - 12:30pm MT 12pm - 1:30pm CT 1pm - 2:30pm ET |
| Price: |
$599 - Includes online course and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. |
View Call Center Social Media Certification Course Web Page
View FAQ and Cancellation Policy
View Testimonials and Video Testimonials
View a Sample List of Previous CCCE Attendees
The College of Call Center Excellence offers one of the most highly sought after Call Center Training Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set that you need to improve your call center's performance. You will be able to return to your business and drive effective change for your contact center using best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.
Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring the results of these efforts.
One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world’s largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This complimentary call center benchmarking report and Web-ex style presentation of your benchmarking results provides your company with a snapshot of your call center vs. industry peers. No other call center training can offer this type of information.
Live Online Call Center Training
Our live online call center training provides a cost-effective way to maximize your training, provide virtual training in your call center or home, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.
- Class size allows one-on-one interaction with the instructors
- Save on employee travel cost
- Minimize time away from work
Call Center Social Media Certification Training Course Agenda:
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Intro to Social Media for Call Centers
- Introduction to Social Media
- Developing a Social Media Strategy for your Call Center
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Monitor Your Call Center Social Media Strategy
- Measurement
- Organizational Readiness
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Determine the ROI of Social Media in your Call Center
- Creating a plan
- Best Practices
Benchmarking Separates us From the Competition
One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world’s largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This Complimentary Call Center Benchmarking Report and Web-ex Style Presentation of Your Benchmarking Results provides your company with a snapshot of your call center vs. industry peers and an entry into this years Top 100 Call Center Contest. Please click here for more imformation on The Top 100 Call Centers Contest.
- Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations in North America.
- Identify the KPI's in your call center and learn how you can improve the company's bottom line.
- Comparisons indicate competitive strengths and weaknesses, and help to overcome the typical barriers to change.
- You can further magnify performance gaps by calculating the dollar value of poor performance and create a higher ROI.
Discounts:
Preferred Partner Discount: Center of Excellence Members 15% off.
Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount! 800.214.8929 Ext.1
Cannot be combined with other offers or discounts.
