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Call Center Training Courses

The College of Call Center Excellence offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center  and use best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.

To view all the courses available for each certification, click on one of the following links:

View All of Our Call Center Training Courses Below...

 

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Call Center Management Certification in Boston, MA: May 15-17, 2012

3 Day Training with a Bonus Site Tour- Located in Boston, MA at the MAXIMUS Center
$1,995.00
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Call Center Quality Assurance Certification - Live Online - June 6-8, 2012

3 Day Training - 2 Hour Sessions - Live Online Call Center Training
$599.00
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Call Center Management Certification in Minneapolis, MN: June 19-21, 2012

3 Day Training with a Bonus Site Tour- Located in Minneapolis, MN at the General Electric Center
$1,995.00
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Call Center Workforce Management Certification - Live Online - August 1-3, 2012

3 Day Training - 2 Hour Sessions - Live Online Call Center Training
$599.00
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Call Center Management Certification in San Francisco, CA: August 21-23, 2012

3 Day Training - Located in San Francisco, CA at a San Francisco Business Center 
$1,995.00
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Call Center Quality Assurance Certification - Live Online - September 5-7, 2012

3 Day Training - 2 Hour Sessions - Live Online Call Center Training
$599.00
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Call Center Management Certification in Hamilton, NJ: September 18-20, 2012

3 Day Training with a Bonus Site Tour - Located in Hamilton, NJ at the AAA Mid-Atlantic Center
$1,995.00
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Call Center Social Media Certification - Live Online - October 3-5, 2012

3 Day Training - 90 Minute Sessions - Live Online Call Center Training
$599.00
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Call Center Management Certification in San Antonio, TX: October 16-18, 2012

3 Day Training - Located in San Antonio, TX @ FirstMark Credit Union
$1,995.00
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Call Center Campus - Management Certification Workshop

Call Center Campus - 3 Day Training Workshop + Call Center Campus Events The BenchmarkPortal Las Vegas Call Center...
$2,450.00
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Call Center Campus - Quality Assurance Certification Workshop

Call Center Campus - 2 Day Training Workshop + Call Center Campus Events The BenchmarkPortal Las Vegas Call Center...
$1,450.00