BenchmarkPortal's live online call center training provides a cost-effective way to maximize your training, provide virtual training in your call center or home, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.
- Class size allows one-on-one interaction with the instructors
- Save on employee travel cost
- Minimize time away from work
BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.
Our experienced certified instructors make the difference. For call center professionals looking to enhance their skills and insights on a wide range of subjects, there is no better program. The call center training courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to successfully elevate your contact center to new levels of excellence.
BenchmarkPortal can improve the performance of your customer service center - - and your career - - with BenchmarkPortal’s certification training!
- Value and Experience
- Quality Based on Data and Research
- Career Enhancement
- Community and Sharing
- Competitive Advantage
Best Call Center Training in the Industry »
Testimonials and Video Testimonials »
Sample List of Previous Attendees »
Call Center Quality Assurance Certification(Click on the Course Date for Course Specific Details) |
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| Date | Online Format | Price |
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Mar. 7 - 9, 2012 2 Hour Sessions 8am PT / 11am ET |
Live Online Virtual Training |
$599 |
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June 6 - 8, 2012 2 Hour Sessions 8am PT / 11am ET |
Live Online Virtual Training |
$599 |
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Sept. 5 - 7, 2012 2 Hour Sessions 8am PT / 11am ET |
Live Online Virtual Training |
$599 |
Call Center Workforce Management Certification(Click on the Course Date for Course Specific Details) |
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| Date | Online Format | Price |
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Apr. 4 - 6, 2012 90-Min. Sessions 8am PT / 11am ET |
Live Online Virtual Training |
$599 |
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Aug. 1- 3, 2012 90-Min. Sessions 8am PT / 11am ET |
Live Online Virtual Training |
$599 |
Call Center Social Media Certification(Click on the Course Date for Course Specific Details) |
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| Course | Online Format | Price |
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May 9 - 11, 2012 90-Min. Sessions 1pm PT / 4pm ET |
Live Online Virtual Training |
$599 |
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Sept. 5 - 7, 2012 90-Min. Sessions 1pm PT / 4pm ET |
Live Online Virtual Training |
$599 |
Workshops Include Benchmarking Your Center and Entry Into the Top 100 Call Center Contest
One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world’s largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This complimentary call center benchmarking report and Web-ex style presentation of your benchmarking results provides your company with a snapshot of your call center vs. industry peers. No other call center training can offer this type of information.
- Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations in North America.
- Identify the KPI's in your call center and learn how you can improve the company's bottom line.
- Comparisons indicate competitive strengths and weaknesses, and help to overcome the typical barriers to change.
- You can further magnify performance gaps by calculating the dollar value of poor performance and create a higher ROI.
An additional benefit that you will gain by submitting your benchmarking data is an entry into this years Top 100 Call Center Contest (with completion of the web-ex style presentation). In order to win your call center must be an inbound call center located in the United States or Canada. All Top 100 companies from each group will have the opportunity to secure use of the Top 100 Seal on all marketing pieces and monetary prizes will be awarded to fund a celebratory event for the winning centers.
Discover more information about the Top 100 Call Center Contest »
Discounts:
Preferred Partner Discount: Center of Excellence Members 15% off.
Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount!
Online Contact Form | 800.214.8929 Ext. 1
Cannot be combined with other offers or discounts.
Previous Attendees:
View a sample of companies who have attended our courses »
Cancellation Policy
Please take a moment to read the cancellation policy »
